WestStar TV Limited is inviting applicants for the following position:

Cable Manager

Requirements include:

• 10 years working in management roles within a customer service organization.
• 5 years working in an organization that delivers subscription television.
• 5 years experience managing groups of 10 employees or more.
• Bachelor’s degree preferred, although not required.
• Track record of achieving measurable results through process improvement.
• Familiarity with customer information systems.
• High level of computer literacy, including use of all Microsoft Office products.
• Ability to communicate clearly and effectively. 

The successful candidate will be responsible for:

• Managing the day-to-day operations of the cable division, including customer service, dispatch, marketing & sales, technical field operations and headend.
• Ensuring proper maintenance, operation and backup of customer information systems.
• Participating in formulating and administering division policies, directing and coordinating all activities to develop and implement long range goals to meet business and profitability growth objectives within the cable division.
• Providing leadership for employee relations through effective communication, coaching, training, and development.
• Conferring with senior management to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
• Ensuring all local regulations are followed (safety, etc.)
• Overseeing the technical development & launch of new products.
• Ensuring company standards are achieved/maintained in the cable division, including quality, productivity and accuracy of work.
• Measurement of performance against company goals and standards and establishment of targets for improvements in safety, quality, cost, delivery and needed/requested.
• Reviewing and approving preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures. 
• Managing and directing department managers/supervisors: customer service, dispatch, marketing & sales, headend & technical. Is responsible for the overall direction, coordination, and evaluation of every department in their division.
• Performing other related duties, when assigned by the General Manager.
• Reporting to the General Manager.

Remuneration will be based on experience and all standard benefits apply.

No phone calls please